Privacy Policy

1. Introduction

Welcome to Friendly 360 ("we," "our," or "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our service.

2. Information We Collect

We collect information that you provide directly to us, information we obtain automatically when you use our Service, and information from third-party sources.

2.1 Information You Provide

• Account Information: Name, email address, password, phone number, and company details
• Profile Information: Business name, address, logo, and preferences
• Financial Information: Banking details, payment card information (processed securely through third-party providers)
• Client Data: Information about your clients that you input into the system
• Communications: Messages, emails, and support requests you send to us

2.2 Information Collected Automatically

• Device Information: Browser type, operating system, device identifiers
• Usage Data: Pages visited, features used, time spent on the Service, onboarding progress, plan conversion events, and high-level feature usage metadata
• Log Data: IP address, access times, referring URLs
• Cookies and Tracking: We use cookies and similar technologies to enhance your experience

2.3 Third-Party Information

• Social Media Platforms: When you connect accounts (Facebook, Instagram, LinkedIn, TikTok, etc.)
• Banking Services: Financial data through connected banking integrations
• Calendar Services: Calendar data when you connect Google Calendar or similar services

3. How We Use Your information

We use the information we collect to:

• Provide, maintain, and improve our Service
• Process transactions and send related information
• Send you technical notices, updates, and support messages
• Respond to your comments, questions, and client service requests
• Monitor and analyze trends, usage, and activities
• Detect, investigate, and prevent fraudulent transactions and abuse
• Personalize and improve your experience
• Facilitate social media integrations and automated posting
• Provide AI-powered insights and recommendations
• Comply with legal obligations

4. Information Sharing and Disclosure

We do not sell your personal information. We may share your information in the following situations:

• Service Providers: With vendors who perform services on our behalf (payment processing, email delivery, cloud hosting)
• Connected Platforms: With social media platforms and third-party services you choose to connect
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• Legal Requirements: If required by law or in response to valid legal processes
• Protection of Rights: To protect our rights, privacy, safety, or property
• With Your Consent: When you have given us permission to share your information

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information, including:

• Encryption of data in transit and at rest
• Secure authentication mechanisms
• Regular security assessments and updates
• Access controls and employee training
• Secure cloud infrastructure (Google Cloud / Firebase)

However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you services. We will also retain and use your information to comply with legal obligations, resolve disputes, and enforce our agreements. When you delete your account, we will delete or anonymize your personal information within a reasonable timeframe, unless retention is required by law.

7. Your Rights and Choices

Depending on your location, you may have the following rights:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information
• Portability: Request a copy of your data in a portable format
• Opt-out: Opt out of marketing communications at any time
• Restriction: Request restriction of processing of your data
• Objection: Object to certain types of processing

To exercise these rights, please contact us using the information provided below.

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect and track information about your use of the Service:

• Essential Cookies: Required for the Service to function properly
• Analytics Cookies: Help us understand how users interact with the Service. Product analytics metadata is limited to operational fields such as page, module, feature, plan, role, status, and error category; we do not use analytics to store passwords, payment card details, private message bodies, or full customer document contents.
• Preference Cookies: Remember your settings and preferences

You can control cookies through your browser settings. Note that disabling certain cookies may affect the functionality of the Service.

9. Third-Party Services

Our Service may contain links to third-party websites and integrates with third-party services. We are not responsible for the privacy practices of these third parties. We encourage you to read their privacy policies before providing them with your information.

10. Children's Privacy

Our Service is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

11. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that are different from the laws of your country. We take appropriate safeguards to ensure that your personal information remains protected in accordance with this Privacy Policy.

12. California Privacy Rights (CCPA)

If you are a California resident, you have specific rights regarding your personal information under the California Consumer Privacy Act (CCPA). These include the right to know what personal information we collect, the right to delete your personal information, and the right to opt-out of the sale of your personal information. We do not sell personal information.

13. GDPR Compliance (EU Users)

If you are located in the European Economic Area (EEA), you have additional rights under the General Data Protection Regulation (GDPR). We process your data based on legitimate interests, contract performance, legal obligations, or your consent. You may exercise your rights by contacting us.

14. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. You are advised to review this Privacy Policy periodically for any changes.

15. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

• Email: privacy@360.friendlycreatives.com
• Support: support@360.friendlycreatives.com
• Through our Contact Page